Privacy Policy
At Dexitrade, we take the privacy and security of our customers' data seriously. This privacy policy outlines how we collect, use, and protect your personal information when you interact with our website and services. It is compliant with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.
1. Data Controller
Dexitrade is the data controller for the personal information you provide on this website. If you have any concerns or questions, you can contact us at:
- Email: mark@dexitrade.com
- Address: The Windmill, Akoursos, Peyia, Cyprus
2. Information We Collect
We may collect and process the following data:
- Personal Identification Data: Name, email address, phone number (including WhatsApp contact), and business address.
- Financial Data: Payment and billing information (for customers purchasing our products).
- Technical Data: IP address, browser type, device type, and information from cookies.
- Marketing Data: Preferences for receiving marketing material from us and communication preferences.
- Transaction Data: Details about products you’ve purchased, support inquiries, and delivery information.
3. How We Collect Your Data
We collect your data through:
- Direct Interactions: Filling out forms on our website, contacting us via email, or communicating via WhatsApp.
- Automated Technologies: Collecting technical data through cookies and other tracking technologies when you visit our website.
- Third-Party Sources: Receiving data from payment processors and delivery partners.
4. How We Use Your Data
The main purposes for which we use your data include:
- Providing services such as processing orders and handling deliveries.
- Improving website functionality by analyzing user interactions.
- Marketing and communication, including product updates and newsletters (if opted in).
- Complying with legal obligations such as tax and accounting regulations.
5. Legal Basis for Processing Data
We process your data under the following legal bases:
- Contractual Necessity: To fulfill a contract with you (e.g., processing orders).
- Legitimate Interest: For business purposes such as improving services, without overriding your rights.
- Consent: For marketing communications, only if you’ve given explicit consent.
6. Data Retention
We retain your data for as long as necessary to fulfill the purposes for which it was collected, including legal and reporting requirements.
7. Your Data Protection Rights
Under GDPR, you have the right to:
- Access your personal data.
- Rectify incorrect data.
- Request erasure of your data.
- Object to data processing.
- Data portability, allowing you to transfer your data to another provider.
To exercise these rights, contact us at mark@dexitrade.com.
8. Sharing Your Data
We may share your data with third parties such as:
- Service providers including payment processors and delivery companies.
- Legal obligations requiring us to disclose your data.
9. International Transfers
We may transfer your data outside the European Economic Area (EEA). When doing so, we ensure appropriate safeguards, such as standard contractual clauses, to protect your data.
10. Security Measures
We use robust security measures to protect your personal data, including encryption, access controls, and regular security audits.
11. Cookies
We use cookies to enhance your experience and analyze website traffic. You can manage your cookie preferences in your browser settings.
12. Changes to This Privacy Policy
We may update this policy from time to time. Please review it periodically for changes.
13. Contact Us
If you have any questions about this privacy policy, please contact us at:
- Email: mark@dexitrade.com
- Address: The Windmill, Akoursos, Peyia, Cyprus